COVID-19 Safety at The Ark

Find out about the new safety measures and protocols we have implemented to ensure you have a safe visit to The Ark.

We want audiences to feel comfortable and confident in returning to see live performances and to reassure you that any events at The Ark will take place within all Government guidelines. So that everyone can stay safe, we ask that you respect the following safety measures and that, if anyone in your family or group is feeling unwell or displaying any symptoms of COVID-19, you do not visit The Ark, but stay at home and self-isolate.

COVID-19 Safety Measures at The Ark


E-ticketing
As part of our COVID-19 protocols, we will not be issuing traditional tickets for this show. Staff will have a list of everyone who has booked tickets and will tick people off as they arrive. For security purposes, the booker should bring a form of identification or the card used to make the booking.

All tickets must be booked in advance online at ark.ie or by phone on 01 6707788. No door sales will be available. Box office hours are Monday-Friday, 10am-5pm.

Face Coverings
Face coverings are mandatory for grown-ups and young people aged 12+ at all times during your visit to The Ark. Children under 12 are encouraged to wear face coverings if they feel comfortable to do so.

The Ark team will wear face-coverings at all times.

Perspex Screens
We have installed perspex screens at our box office for your safety and the safety of our team.

Hand Sanitising Stations
We have installed hand sanitising stations at convenient points throughout the building, so that you may sanitise your hands upon entry to The Ark and as needed during your visit.

Social Distancing
Social distancing will be enforced by our team during your visit to The Ark. Please ensure that you keep a 2m distance from others at all times while inside The Ark, and outside if queuing is required.

Socially Distant Seating
To ensure that you can sit with your family or household but keep a safe distance from others, tickets have been batched into groups (pods) of between two and five audience members. This will allow us to allocate an appropriate and safe seating area for your family in the theatre. The Ark team will be on hand to help you find your seats. If you would like to know where you are seated in advance of your visit, please refer to our seating chart below.

Thorough Cleaning
The Ark theatre will be thoroughly cleaned between all performances.

One-Way System
To facilitate easy movement to and from your seats in the theatre and avoid any congregation of people in the foyer, we have introduced a new one-way system. Please enter through the main door on the left hand side of the building and exit through the door on the opposite side.

Refunds & Cancellation Policy:

If any events are cancelled by The Ark, whether due to COVID-19 or any other reason, then we refund all audiences affected. As part of our COVID-19 protocols, we ask that if you are feeling unwell or displaying symptoms of COVID-19, you follow government guidelines, remain at home and self-isolate. Our box office can arrange a refund of your ticket in these circumstances provided you let us know in advance of the show.

Got a question?
If you have any special requirements or questions about your visit to The Ark, please get in touch with our box office team by emailing boxoffice@ark.ie or phoning 01 6707788. Box office hours are Monday-Friday, 10am-5pm.