Find out about the new safety measures and protocols we have implemented to ensure you have a safe visit to The Ark.
We want audiences to feel comfortable and confident in returning to see live performances and art in-person, and to reassure you that any events at The Ark will take place within all Government guidelines. So that everyone can stay safe, we ask that you respect the following safety measures and that, if anyone in your family or group is feeling unwell or displaying any symptoms of COVID-19, you do not visit The Ark, but stay at home and self-isolate.
COVID-19 Certificates will be required to attend our performances of Tracks in the Snow on the 4 & 5 of December. If you have any queries or concerns on this, please contact our box office team on firstname.lastname@example.org.
Proof of vaccination is not required to attend all events at The Ark at this time. However, this may be subject to change in line with government guidelines, so please be sure to check the terms and conditions of specific events before attending or booking with us in the future
COVID-19 Safety Measures at The Ark
As part of our COVID-19 protocols, we will no longer be issuing traditional paper tickets. Staff will have a list of everyone who has booked tickets and will tick people off as they arrive. For security purposes, the booker should bring a form of identification or the card used to make the booking.
All tickets (for ticketed events) must be booked in advance online at ark.ie or by phone on 01 6707788. Door sales will not be available. Box office hours are Monday-Friday, 10am-5pm.
Face coverings are mandatory for grown-ups and young people aged 9+ at all times during your visit to The Ark. Children under 9 are encouraged to wear face coverings if they feel comfortable to do so.
The Ark team will wear face-coverings at all times.
We have installed perspex screens at our box office for your safety and the safety of our team.
Hand Sanitising Stations
We have installed hand sanitising stations at convenient points throughout the building, so that you may sanitise your hands upon entry to The Ark and as needed during your visit.
Social distancing will be enforced by our team during your visit to The Ark. Please ensure that you keep a your distance from others at all times while inside The Ark, and outside if queuing is required.
Socially Distanced Seating
In our theatre, we are currently only selling to 50% of capacity. To ensure that you can sit with your family or household but keep a safe distance from others we will allocate an appropriate and safe seating area for you in the theatre. The Ark team will be on hand to help you find your seats.
Thorough Cleaning and Ventilation
The Ark theatre will be thoroughly cleaned between all performances and at regular intervals throughout the day. Enhanced ventilation and air quality monitoring is in place throughout the building.
To facilitate ease of movement and avoid any congregation of people in the foyer, we have introduced a new one-way system. Please follow signage and any instructions from our staff.
Refunds & Cancellation Policy:
If any events are cancelled by The Ark, whether due to COVID-19 or any other reason, then we refund all audiences affected. As part of our COVID-19 protocols, we ask that if you are feeling unwell or displaying symptoms of COVID-19, you follow government guidelines, remain at home and self-isolate. Our box office can arrange a refund of your ticket in these circumstances provided you let us know at least an hour in advance of the show.
Got a question?
If you have any special requirements or questions about your visit to The Ark, please get in touch with our box office team by emailing email@example.com or phoning 01 6707788. Box office hours are Monday-Friday, 10am-5pm.